Okzzapps' Privacy Policy —
Your data, our responsibility

1. Introduction & Applicability

Okzzapps ("we", "us", "platform") is one of Bangladesh's most trusted online gaming and betting platforms. We believe every user has an inviolable right to privacy. This Privacy Policy clearly explains what information okzzapps collects, why we collect it, and how we keep it secure.

This policy applies to okzzapps' main website, mobile application, customer service channels, and all associated services. Using any part of our platform means this policy automatically applies to you.

• This policy applies in both Bengali and English; in the event of a conflict, the English version shall prevail.
• You will be notified of any policy changes via your registered email or on the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

2. What Information We Collect

Okzzapps only collects information necessary to provide and improve our services. We never ask for data we don't need. A detailed breakdown of what we collect is provided below.

3. How Your Information Is Used

Okzzapps uses your information only for specific, legitimate purposes. We never use data beyond its original purpose of collection. The main use cases are outlined below.

• Identity information is used to create, verify, and manage accounts.
• Financial information is used to process deposits, withdrawals, and transactions.
• Technical data is analyzed to maintain security and detect fraud.
• Usage data is used to personalize your platform experience according to your preferences.
• Betting patterns are monitored to ensure responsible gaming.
• Contact information is used to improve customer service and resolve issues.
• Certain data is retained to meet legal and regulatory obligations.
• With your consent, contact information is used to notify you of relevant offers and promotions.

4. Data Sharing & Third Parties

Okzzapps never sells your personal information. In certain specific circumstances, data may be shared with trusted parties. A data protection agreement is maintained in every such case.

• Payment Processor: Necessary financial information is shared with payment gateways to complete transactions.
• KYC verification services: Regulated third parties are used for identity verification.
• Game software providers: Limited data necessary for game operation is shared.
• Legal authorities: Information may be disclosed in compliance with lawful orders or government directives.
• Cloud services: Certified cloud services are used for secure data storage.

5. Data Protection Methods

Okzzapps uses industry-leading technology and practices to protect your data. Our security team monitors systems 24/7 to detect any unusual activity.

• All data is transmitted using TLS 1.3 encryption.
• Passwords are stored using bcrypt hashing and cannot be read in plain text.
• Two-factor authentication (2FA) provides an extra layer of security for your account.
• Physical access to data centers is controlled and monitored 24 hours a day.
• Regular penetration testing and vulnerability scans are conducted.
• Suspicious transactions are detected in real time using an AI-based system.

6. Cookies & Tracking Technologies

Okzzapps uses cookies and similar technologies to enhance your platform experience. Cookies are small files stored in your browser that help remember your preferences.

You can disable non-essential cookies at any time from your browser settings. Note that some features may not work properly as a result.

7. Your Rights

As an okzzapps user, you have full rights over your own information. We respect these rights and actively help you exercise them.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 days. In complex cases, this may be extended to a maximum of 60 days.

8. Data Retention Period

Okzzapps does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active account data is retained for as long as the account remains open.
• Financial transaction records are retained for a minimum of 5 years after account closure (legal obligation).
• KYC documents are retained for 7 years after account closure.
• Analytics and log data are typically deleted after 2 years.
• Once the retention period ends, data is securely deleted or anonymized.

9. Privacy of Minors

Okzzapps strictly prohibits anyone under 18 from participating in gaming. We never knowingly collect personal information from minors.

• Age is verified at registration; accounts cannot be created for users under 18.
• If we discover that a minor's information has been collected, it will be deleted immediately upon notification.
• If a parent or guardian suspects their child is using our platform, please contact support immediately.

10. Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our data protection team. We are always ready to help.

• Email: [email protected] — Typically responded to within 24-48 hours.
• A resolution will be provided within 30 days of submitting a complaint.
• If you are not satisfied with the resolution, you have the right to file a complaint with the relevant regulatory authority.
• Live chat support is available 7 days a week from 9:00 AM to 11:00 PM.